What to expect when staying
We are really looking forward to welcoming you to Balnearn House. As we all get back to normality, as a hospitality provider, we still have to have certain protocols in place. ( As of Jan 2022).
We want to assure you that we will do our utmost to offer a wonderful stay with us whilst taking the health and safety of our guests, our team and our community as top priority!
Check in & Check Out
Our check in will be from 4pm to 7pm. This gives us the time to ensure that the house is fully cleaned and sanitised for guests arriving.
There will be hand sanitiser at the front door of the house, and, also at another 2 points within the house. Please use these freely.
Check out is by 10.30am, please leave your keys in the drop box by the front door.
It is currently mandatory for face masks to be worn in public areas of the House, this does include the Lounge or Breakfast Room (unless you are sat at a table eating/drinking). Our team will also be wearing face coverings.
Breakfast is a very important meal for us and we intend to ensure we continue to maintain our high standards.
You will be asked to fill out a breakfast menu the night before, this form will ask you to complete your chosen breakfast as well as which sitting you would like to attend and this will be given on a FIRST COME FIRST SERVED basis.
Those who have stayed with us before will know of our high standards of cleaning and attention to detail however we have implemented a stricter cleaning schedule along with the purchase of a steam cleaner.
We will be ensuring during your stay that all surfaces and soft furnishings are sanitised and that our regime is even higher than normal in all public areas.
During your stay we will not service your room each morning unless requested. However if you are staying with us more than 4 nights then please let us know if you want us to come in and tidy your room for you. You can of course ask us if you would like your hospitality tray refreshed or towels replenished at any time.
Your room will have been fully sanitised and steamed ready for your arrival.
Our guest lounge is spacious, we do ask that you respect other guests space and if you see that seating is taken up, then if weather allows it you can sit in either our porch or our garden/gazebo area.
Booking Terms & Cancellation Policy
Our current terms and conditions will remain in place. Please ensure that you take out travel insurance to cover for any unforeseen cancellations.
What we ask of you
- Please keep up to date on the latest Scottish Government Guidance as I am sure this will change often
- Adhere to face coverings not only in our House but in our local area and shops too
- Wash hands regularly and use hand sanitiser
- Please ventilate your rooms when departing
- Balance payments are taken in advance of your arrival date, however if there is an outstanding amount on departure we ask that you settle this by card rather than cash.
This has been an extensive amount of information and thank you for taking the time to read it. We thank you in advance for your kindness and patience whilst we all get used to living and working a little differently!