Cancellations must be made in writing by email and are only valid once confirmed by ourselves.
In the event of a cancellation the 25% non-refundable deposit at the time of booking applies.
If a cancellation is made 14 days prior to the date of arrival, 50% of the total of the booking will be charged.
If a cancellation is made within 14 days of arrival, the full value of the booking will be charged.
Cancellations while resident with us will incur the full value of the stay.
In the event of a guest’s non-arrival without prior cancellation, the full amount for the stay will be deducted from the card used to secure the booking.
Please ensure that you take out travel insurance to cover for any unforeseen cancellations.
In the event of bad weather conditions, Balnearn will fully apply our cancellation policy, as above.